AGENDA

international

Private Session

International

Bringing out your best for the client

12.00 – 12.05 CHAIRMAN REMARKS

Alejandro Gómez Montanari
International Store Development
KIABI

All about the Client

12.05 – 12.30 CASE STUDY

Next Generation Retail – Innovate today, or be gone tomorrow!
Interactive technologies are transforming the very foundation of how we live – and also the way we shop. Martin Wild, Chief Innovation Officer of the MediaMarktSaturn Retail Group, will comment the results of the forward-looking projects that MediaMarktSaturn has developed during the last years and he will show what retail will look like in the future: robots will guide us, Augmented and Virtual Reality will merge on- and offline worlds to an all new shopping experience and artificial intelligence will help us to find what we are really looking for.

Martin Wild
Chief Innovation Officer
MEDIAMARKT-
SATURN

12.30 – 12.55 CASE STUDY

How to create a first class customer centric company

Transforming science into action: How can you take the most profit out of all the customer insights and really transform your company into a customer centric company

Marta Cunha
Customer Insights Director
SONAE MC

12.55 – 13.20 PRESENTATION

Predictive models for improving profitability and reducing risk and costs
In Fashion and Retail there is a significant gap between what customers buy and what is produced and stocked leading to unsold inventory, off-price sells, order cancellations and resource waste. This has huge Economical, Brand and Environmental impact. Using artificial intelligence, we can use predictive models to help Fashion and Retail brands improve profitability of assortments and reduce risk and costs of unsuccessful products. 

Gianni Pelizzo
Director del área de Industria 4.0
TECHEDGE GROUP

13.20 – 13.45 CASE STUDY

Impact of a deep Customer Journey personalisation on customer retention

Boozt, the fast growing Swedish retailer, is focusing their efforts on the individual to win the crowd by understanding that customer loyalty is not just about exploiting similarities but embracing differences too. This presentation will show how the company is creating stronger relationships with their customers, exploring the endless opportunities within the customer journey to identify new touchpoints, finding the right channels, using customer centred & 1:1 personalisation to tailor the content, and listening to their customers.

Javier Artal Herbella
CRM Project Manager
BOOZT 

13.45 – 14.10 CASE STUDY

Business intelligence reporting for logistic optimization of orders

Coop is building a cross company reporting system that will help the company to define a KPI Dashboard that will monitor the ordering process and its performance of every associated Coop. This helps defining and calculating the costs of the Order To Delivery process along the whole Supply Chain, which is a Key factor in defining logistics discounts and savings when negotiating the contract with Suppliers from a more with a more scientific approach

Theo Ricoveri
Logistics Development and Supply Chain Manager
COOP

14.10- 14.30 Q&A NETWORKING

How will the future of Retail be?

We have seen some amazing experiences created with the client in mind. But the client always wants more… What will the future bring us? What can we do to be one step ahead of the client?

Marta Cunha
Customer Insights Director
SONAE MC
Martin Wild
Chief Innovation Officer
 MEDIAMARKT-
SATURN
Theo Ricoveri
Logistics Development and Supply Chain Manager
COOP
Javier Artal Herbella
CRM Project Manager
BOOZT 

14.30 CLOSING REMARKS

Special Private Session

If yout want to know the future of international retail, this is your session
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