Next Generation Retail – Innovate today, or be gone tomorrow!
Interactive technologies are transforming the very foundation of how we live – and also the way we shop. Martin Wild, Chief Innovation Officer of the MediaMarktSaturn Retail Group, will comment the results of the forward-looking projects that MediaMarktSaturn has developed during the last years and he will show what retail will look like in the future: robots will guide us, Augmented and Virtual Reality will merge on- and offline worlds to an all new shopping experience and artificial intelligence will help us to find what we are really looking for.
KIKOiD, innovation and technology for an exceptional store experience
The staging of KIKO Milano in its Milan flagship store changed radically with the addition of KIKOiD, a customization program with the help of touch screens and robotic technology. How have customers perceived this experience? What has the impact of the innovation project been on the business? How has the conversion rate increased with the new experience?
How will be the store of the future?
We have seen some amazing experiences created in stores. But the client always wants more… What will the future bring us? What can we do to be one step ahead of the client?
WW Jefe de Medios y CRM
Lesara – so what exactly is agile retail?!
See now, buy now. Consumer demand in trend-driven segments is increasingly challenging to meet. Why does Lesara believe that a speedy supply chain alone or an extensive S&OP planning is not the answer? Who is David Odonkor? And how would a mathematician argue with Karl Lagerfeld?
Achieving an optimal logistic ecosystem
The increasing complexity of logistics operations must deal with the increasing necessity of faster deliveries. This case study will demonstrate how to achieve an optimal logistic ecosystem in a really complex environment
Logistics optimization: much more than the last mile
Even if the last mile is one of the key elements of an outstanding logistics strategy, which elements may be of paramount relevance for improving logistics in the long term?
Technology trends for becoming tomorrow’s retailer
Which technologies available today will be the key for being a successful retailer in the future? Bots, IA, Big Data, Augmented Reality, Virtual Reality, RFID, Digital signage, sustainable technologies, etc.
A successful Customer journey comes from a successful Customer centric strategy. The Hackett London case study
Delivering a unified experience for every sales channel, with a strong focus on client experience at every touch point, only comes from a comprehensive company effort. This presentation will demonstrate the excellent work developed by Hackett London, from strategic definition to data management or in-store experiences
How to create a first class customer centric company
Transforming science into action: How can you take the most profit out of all the customer insights and really transform your company into a customer centric company
Being at the centre of customer-centricity
Customer-centricity is a challenge, as the customer is always right and he always wants more. What can we do to improve the client experience? Which technologies may benefit the customer-centricity approach?
Impact of a deep Customer Journey personalisation on customer retention
Boozt, the fast growing Swedish retailer, is focusing their efforts on the individual to win the crowd by understanding that customer loyalty is not just about exploiting similarities but embracing differences too. This presentation will show how the company is creating stronger relationships with their customers, exploring the endless opportunities within the customer journey to identify new touchpoints, finding the right channels, using customer centred & 1:1 personalisation to tailor the content, and listening to their customers.
Roadmap for creating and omnichannel project
Digital clients want to have an immediate and limitless access to their store of preference, whether it be online, mobile or physical. How can we offer a truly omnichannel service, not only available through different platforms but offering them a similar experience for all of them?
International Retail Trends: a glimpse of the future
The future is that space where trends meet reality. Our experts will share their views on the evolution of retail trends: where should we head for in order to maintain the current success in the future?